Terms and Conditions

1. The title of goods belongs to Star Glass Ltd. until paid for in full.

2. Payments terms are strictly 30 days from the date of invoice unless otherwise agreed. Interest will be charged on late paying accounts. Please Note that any orders will be held until your outstanding invoices are cleared.

3. Minimum order is £100.00. Carriage paid order is £300.00 (UK mainland only). £12.00 Carriage will be added to all orders under £300. Orders for Channel Islands, Republic of Ireland, Isle of Mann, Scottish Highlands, Inner Hebrides and Outer Hebrides cannot be delivered free of charge so please ask for a quote (Minimum charge for carriage will be £30.00).

4. Any damages, shortages or faulty goods should be reported in writing within 7 working days from date of delivery. Credits requested after this time will be refused. If an item gets damaged in the post or is faulty, Star Glass will issue a CREDIT NOTE as soon as we are notified. Please note we cannot send out replacements, as carriage is usually more expensive than the product itself and it’s no guarantee the glassware will get to you in one piece. Please do not insist, our office staff are aware of the Star Glass terms and conditions and are obliged to observe them strictly, otherwise they will be penalised financially. Thank you for your understanding.

5. When ordering, it is your responsibility to state whether an item is ordered for a special customer order. We can then advise of stock availability. Please bear in mind that our products are fragile and couriers do throw the boxes around. Although we do pack them well, always order enough to cover for potential damages in transit (refer to point 4). We do not operate a back order system.

6. Goods delivered correctly and in good order cannot be returned for credit without our acceptance in writing. Once the customer has returned these to our premises, all goods and the packaging will be checked for damage. All such goods are subject to a 30% handling charge.

7. Please make all cheques payable to STAR GLASS Ltd and send to the address above. We can also accept Debit/ Credit /Switch card payments. For BACS payments please contact our Accounts Dept. for our bank details. All payments are to be made in Pound Sterling only.

8. A settlement discount of 2.5 % off Net Invoice value is available if payment is received within 7 days of invoice date. Payments received after 7 days will NOT be eligible for a settlement discount.

9. Accounts are automatically closed if no carriage paid order is received over a 6-month period.

10. Any order placed with Star Glass constitutes agreement with the above Terms and Conditions.